Accessory returns are subjects to the following terms and conditions:
Please check your order carefully
Custom ordered items (items not in stock) are non refundable/returnable simply due to incorrect sizing or color choice.
If you need to return/exchange an item due to incorrect size/color etc., please call our office (contact information listed below) within 10 days from the date of receipt of the item.
No refunds or returns on used items or items past 10 days unless prior agreement from NHS is received in written form. If items is soiled or damaged from use, a re-stocking fee up to 50% may be applied and will be determined upon presentation of the item to our warehouse.
Our limited warranty covers defects in craftsmanship and/or materials. It is valid for 90 days from the date of purchase. Contact us via phone or email to coordinate a return or exchange with you.
Please save your invoice/sales order, as proof of purchase will be required with any return.
Final decisions regarding condition and reimbursement are at the sole discretion of the warranty department.
Shipping and handling charges are not refundable. Except for customers returning a defective item within 90 days, customers wishing to simply exchange items due to being unsuitable will be expected to cover all shipping costs.
Please refer to RMA process described below to arrange a return of merchandise. Note: Items returned without RMA# issued by Natural Horseman Saddles will not be eligible for a refund. You must first make contact with our customer service team before returning any items.
CONTACT US BEFORE YOU RETURN YOUR ITEM!
Customers who want to return or exchange any Natural Horseman Saddles merchandise are asked to contact us prior to sending the item to our warehouse. We will issue to the customer a return of merchandise authorization (RMA). this lets us know how to handle and process the returned item. Please be certain to include your RMA number on the outside of your package to us, as well as included within your package.
Natural Horseman Saddles
SO YOUR HORSE CAN MOVE AS NATURE INTENDED
411 Shining Mountains Loop Rd, Ennis Montana 59729, USA,
Phone: International: (001) 406-333-7088, USA: 406-333-7088